How We Do Things
All of our invitations are custom designed and created based on your specific needs provided to us during the consultation process! If you've decided that ready-to-order works best for you we will still continue to work with you to provide outstanding customer care to build a suite that you'll LOVE.
Communication
Communication between the client and designer is very important and necessary to get the design accurate. After our initial consultation and booking communication between the client and designer is primarily through email. We do however, encourage scheduled phone calls should there be any miscommunication or concerns that cannot be addressed via email.
Retainers | Payments | Balances
We require a non-refundable design retainer to get started on your design. Your retainer secures a spot for your order on our production calendar. We accept retainers and payments via our credit card processing terminal or Square invoice. Once you've signed your final proof the balance for your order is due. Printing and production does not start until the balance is paid in full.
Design and Production
Designs are sent in digital format. To proceed with production we do we require a signed proof before we will print and produce your order.
Delivery or Pick Up
For our out of the metro Atlanta clients we offer shipping as an option in the form of UPS or FedEx courier. Shipping will be determined after your order is completed, boxed and weighed. We will send a separate invoice to cover shipping fees. We will provide you with a tracking number to track your order. We are not responsible for lost or damaged products once shipped through UPS or FedEx. You will need to file a claim with the shipping courier. Metro-Atlanta clients have the option to pick up their orders. Pick-ups are available by appointment during business hours from our studio. Orders are expected to be picked up and/or shipping fees must be paid within seven (7) days of completion.
Cancellation
We understand that real life happens causing you to reschedule or postpone events. However, in the case that you cancel during the designing process please submit your cancellation in writing. Cancellations made in the midst of production the outstanding balances are still due. Cancellations made pre-production the balance will not be due and again retainers are non-refundable.